At jilicom, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program gives every Filipino player the tools, information, and support they need to play smart and stay in control.
Our Commitment
Responsible gaming is not just a checkbox for us — it is built into every layer of the jilicom platform. Here is what we do to protect every Filipino player.
Every jilicom account goes through mandatory identity and age verification before any real-money play is allowed. We require valid Philippine government-issued ID — PhilSys, passport, or driver's license — to confirm you are 21 or older.
Set daily, weekly, or monthly deposit limits in Philippine Peso (PHP) directly from your jilicom account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a real cooling-off period.
Define the maximum amount you are comfortable losing over a set period. jilicom will automatically pause your session when your loss limit is reached, so you never chase losses beyond what you have decided in advance.
Lose track of time? jilicom sends you in-session notifications at intervals you choose — 30 minutes, 1 hour, or 2 hours. You can also set a hard session time limit that automatically logs you out when reached.
Need a break? jilicom offers self-exclusion periods ranging from 24 hours to permanent account closure. During self-exclusion, your account is fully locked — no logins, no deposits, no marketing messages. Your wellbeing comes first.
Our dedicated responsible gaming support team is available around the clock via live chat. Whether you are in Manila, Cebu, Davao, or anywhere in the Philippines, help is always just one message away — no judgment, just support.
Player Tools
jilicom puts powerful responsible gaming tools directly in your hands. All of these features are free, easy to access from your account dashboard, and take effect immediately when activated.
Log in to your jilicom account, go to Account Settings, and select the Responsible Gaming tab. All tools are available there at no cost.
Any limit reduction or self-exclusion activation takes effect immediately. Limit increases require a mandatory 24-hour waiting period to prevent impulsive decisions.
Cap how much PHP you can deposit per day, week, or month. Protects your bankroll and keeps spending predictable.
Set a maximum loss threshold per session or per day. jilicom stops your play automatically when the limit is hit.
Choose how long each gaming session can last. When time is up, jilicom logs you out and shows a summary of your session.
Receive periodic pop-up reminders showing how long you have been playing and your net win/loss for the session.
Pause your account for 24 hours, 7 days, or 30 days. Your account is locked but your balance is preserved safely.
Permanently or temporarily exclude yourself from jilicom. We will also suppress all marketing communications during exclusion.
Responsible gaming means enjoying online casino games — slots, bingo, Monster Crash, Wheel, and more — as a form of entertainment, not as a way to earn money or escape personal problems. At jilicom, we want every Filipino player to experience the thrill of gaming while staying firmly in control of their time and money.
The jilicom platform is designed with responsible gaming at its core. From the moment you register, our systems are working to ensure that your experience remains safe, fair, and enjoyable. We monitor for patterns that may indicate problem gambling behavior, and our support team is trained to respond with care and without judgment.
Gambling should always be a choice — a fun activity you do with money you can afford to spend, like going to the movies or eating out in BGC or Eastwood. The moment it stops feeling like entertainment and starts feeling like a necessity, that is a signal worth paying attention to.
The house always has a mathematical edge. No strategy, system, or "hot streak" changes the long-term odds. Play for fun, set a budget, and never gamble with money meant for rent, bills, or your family's needs.
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, which is why it is important to recognize the early warning signs. If you notice any of the following in yourself or someone you know, it may be time to seek help or use jilicom's self-exclusion tools.
Problem gambling is a recognized condition, not a moral failing. Help is available in the Philippines. Reach out to jilicom's responsible gaming team or contact a professional counseling service. Taking the first step is the hardest part — and the most important one.
Self-exclusion is one of the most powerful tools available to players who feel they need a break from gambling. When you activate self-exclusion on jilicom, your account is immediately locked — you cannot log in, deposit, or place any bets for the duration of the exclusion period you have chosen.
jilicom offers the following self-exclusion options, all available free of charge from your account settings:
During any self-exclusion period, jilicom will immediately stop sending you all promotional emails, SMS messages, and bonus offers. If you attempt to create a new account during a self-exclusion period, jilicom's systems are designed to detect and block this. We take self-exclusion seriously.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period and confirm. The exclusion takes effect immediately. You can also contact our 24/7 live chat support to request self-exclusion on your behalf.
Most Filipino players enjoy jilicom's games responsibly and without any issues. Here are some practical tips to help keep your gaming experience positive and in check:
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using jilicom's responsible gaming tools or speaking to a counselor.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body that regulates online gaming in the Philippines. PAGCOR has established responsible gaming standards that all licensed operators, including jilicom, are required to follow.
PAGCOR's responsible gaming framework includes player protection measures, age verification requirements, and guidelines for self-exclusion programs. jilicom's responsible gaming tools are designed to align with PAGCOR's standards and the broader goal of keeping Filipino players safe.
For more information about responsible gaming regulations in the Philippines, you may visit the PAGCOR website directly or contact their offices in Pasay City, Metro Manila.
jilicom Player Protection
jilicom is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. Use our responsible gaming tools, set your limits, and enjoy the games you love — responsibly.
21+ only · Play responsibly · jilicom Philippines