jilicom Privacy Policy

Introduction

jilicom ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses the jilicom platform at jilicom.app. This Privacy Policy describes how jilicom collects, uses, stores, shares, and protects your personal information when you access our website, create an account, make transactions, or otherwise interact with our Services.

This Privacy Policy applies to all users of the jilicom platform, including registered players, visitors who browse without registering, and any individual whose personal data is processed by jilicom in connection with the provision of our Services. It should be read together with our Terms & Conditions, which are incorporated herein by reference.

By accessing the jilicom platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the jilicom platform immediately.

Data Controller Information

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, jilicom acts as the personal information controller (PIC) in respect of the personal data it collects and processes in connection with the jilicom platform and Services.

As the personal information controller, jilicom determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy law and this Privacy Policy.

jilicom has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data privacy regulations. Contact details for the DPO are provided in Section 14 of this document.

Personal Data We Collect

jilicom collects personal data through several channels: directly from you when you register or use our Services, automatically through your use of the platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect are described below.

3.1 Data You Provide Directly

3.2 Data Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the platform, and features accessed.
• Transaction Data: Deposit and withdrawal amounts, timestamps, payment method used, game wager history, and win/loss records.
• Cookie and Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in Section 7.
• Communications Data: Records of your interactions with jilicom customer support, including live chat transcripts and support ticket history.

3.3 Data from Third Parties

jilicom may receive personal data about you from the following third-party sources:

• Payment Processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank to verify deposits and process withdrawals.
• Identity Verification Providers: Results of identity and document verification checks conducted as part of our KYC process.
• Fraud Prevention Services: Risk scores and fraud indicators from third-party fraud detection providers used to protect the integrity of the jilicom platform.
• Regulatory Authorities: Information shared by PAGCOR or other Philippine regulatory bodies in connection with licensing compliance or investigations.

How We Use Your Personal Data

jilicom uses the personal data we collect for the following purposes. We will only use your personal data for the purpose for which it was collected, or for a compatible purpose that you would reasonably expect given the context of collection.

• Account Management: To create, maintain, and manage your jilicom player account, including processing your registration, verifying your identity, and enabling your jilicom login.
• Service Delivery: To provide access to jilicom's games — including slots, bingo, Monster Crash, Wheel, and all other casino games — and to process your wagers and winnings.
• Payment Processing: To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method, and to maintain accurate financial records of all transactions.
• KYC and AML Compliance: To verify your identity and age (21+ requirement), conduct anti-money laundering checks, and comply with all applicable Philippine regulatory obligations.
• Responsible Gaming: To administer responsible gaming tools including deposit limits, loss limits, session reminders, and self-exclusion, and to monitor for signs of problem gambling behavior.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, collusion, and other prohibited conduct on the jilicom platform.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the jilicom platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and requests from regulatory authorities including PAGCOR and the National Privacy Commission.

Legal Basis for Processing

Under the Data Privacy Act of 2012, jilicom processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to provide the jilicom Services you have registered for, including account management, game access, and payment processing.
• Legal Obligation: Processing that is required to comply with applicable Philippine laws and regulations, including KYC/AML obligations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing carried out for jilicom's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Vital Interests: In exceptional circumstances, processing may be necessary to protect your vital interests or those of another person, for example in a responsible gaming emergency.

Data Sharing & Disclosure

jilicom does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and document verification services engaged to assist with our regulatory compliance obligations.
• Fraud Prevention and Security Providers: Third-party services that assist jilicom in detecting and preventing fraudulent activity, unauthorized access, and other security threats.
• IT and Infrastructure Providers: Cloud hosting, database, and technology service providers who process data on jilicom's behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where disclosure is required by law or regulation.
• Professional Advisors: Lawyers, auditors, and accountants engaged by jilicom, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jilicom's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

Cookies & Tracking Technologies

jilicom uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and analyze how our Services are used. The following types of cookies are used on the jilicom platform:

• Strictly Necessary Cookies: Essential for the operation of the jilicom platform. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, game settings, and responsible gaming limits. Disabling these may affect your experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the jilicom platform, helping us identify areas for improvement. These are only set with your consent.
• Security and Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats on the jilicom platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilicom platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the Service.

Data Retention

jilicom retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and applicable tax regulations.
• KYC and Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer if required in connection with an ongoing dispute or legal proceeding.
• Marketing Preferences: Retained until you withdraw consent or opt out of marketing communications, plus a reasonable period thereafter to honor your opt-out request.
• Technical and Usage Data: Typically retained for up to twelve (12) months in identifiable form, after which it may be anonymized and retained for analytical purposes.

Upon expiry of the applicable retention period, jilicom will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jilicom. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. jilicom will respond to all verified requests within thirty (30) days.

Data Security

jilicom implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and jilicom is encrypted using TLS 1.2 or higher (256-bit SSL). Sensitive data at rest, including passwords and financial information, is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data within jilicom is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Firewalls and Intrusion Detection: jilicom's infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring.
• Secure Password Storage: Passwords are never stored in plain text. jilicom uses strong one-way hashing algorithms with salting to store password credentials securely.
• Regular Security Audits: jilicom conducts regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Data Minimization: jilicom collects and retains only the minimum personal data necessary for each processing purpose, reducing the risk and impact of any potential security incident.

Children's Privacy

The jilicom platform is strictly intended for adults aged 21 years and above. jilicom does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the jilicom registration process, and access to the platform is denied to anyone who cannot confirm they meet the minimum age requirement.

If jilicom becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jilicom, please contact our support team immediately using the details in Section 14.

Third-Party Links

The jilicom platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and regulatory bodies (PAGCOR, NPC). While jilicom takes care to reference only reputable third parties, we have no control over the privacy practices or content of external websites and services.

This Privacy Policy applies solely to the jilicom platform and Services. jilicom is not responsible for the privacy policies or data handling practices of any third-party services you may access in connection with using jilicom. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

jilicom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is always displayed at the top of this document.

When material changes are made to this Privacy Policy, jilicom will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the jilicom platform. Your continued use of the jilicom platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

If you do not agree with the revised Privacy Policy, you must discontinue use of the jilicom platform and may request account closure in accordance with the Terms & Conditions. We encourage you to review this Privacy Policy periodically to stay informed about how jilicom protects your personal data.

Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilicom, you may contact our Data Protection Officer (DPO) directly. The DPO is responsible for overseeing jilicom's compliance with the Data Privacy Act of 2012 and this Privacy Policy.

You may reach the jilicom Data Protection Officer and support team as follows. Please note that contact details are displayed as plain text and are not clickable links:

• General Support: [email protected]
• Data Privacy Requests: [email protected]
• Response Time: jilicom aims to acknowledge all privacy-related inquiries within 72 hours and to resolve them within 30 days.

If you are not satisfied with jilicom's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.